General terms and conditions of registration

Registration and invoice

Participation in a course of the Centre Français-Néerlandais is only possible if the total amount of the course is paid. If the course participant wishes to do so, it is possible to use an instalment plan up to a maximum of two instalments. For this, a separate payment agreement must be signed.  The invoice must be paid within eight days of the invoice date. If the payment term has expired without payment, the Centre Français-Néerlandais reserves the right to (temporarily) deny the participant access to the course. However, the full course fee must be paid in all cases (see below 'Cancellation Conditions').  A fee of € 9,50  administration cost will be charged  for any demand of invoice due to payments of a course with Ticketkantoor.


Cancellation policy

The statutory cooling-off period for distance selling applies to your registration. You can cancel your registration free of charge in writing within 14 days from the moment of registration if you do so at least two weeks before the start of the booked course. If you wish to cancel after 14 days from the moment of registration, but at least two weeks before the start of the booked course, an administration fee of € 50 will be charged. If you cancel less than two weeks before the start of the booked course, the full course fee (100%) will be charged. If you wish to move your registration to another period, you will be charged an administrative fee of € 25. Written cancellation means by e-mail at


Cancellation by the Centre Français-Néerlandais

To prevent as much as possible a cancellation by the Centre Français-Néerlandais we will do our utmost to find another suitable solution for the course participant. In case of groups with insufficient participants (less than seven participants) the Centre Français-Néerlandais reserves the right to cancel a course. Any course fees paid will be refunded in full. The Centre Français-Néerlandais applies a refund period of eight days after the cancellation. The Centre Français-Néerlandais cannot be held liable for any expenses incurred by the participant because of the cancellation (such as travel or accommodation).


Cancellation in case of a private course or a self-study course

Classes can be cancelled with limited effect, at least 48 hours in advance and in writing (by e-mail), otherwise the full rate will be charged. If a course is cancelled, a new date must be arranged immediately. The end date stated on the contract must be always respected. After this date, the right to the outstanding lesson hours will lapse.


The Centre Français-Néerlandais values your privacy. Your information will not be given to third parties. Moreover, all sensitive (personal) information about our students, as well as business information of students, which comes to our attention during our language courses, will be regarded by the Centre Français-Néerlandais as strictly confidential and will not be shared with parties outside the Centre Français-Néerlandais. We reserve the right to occasionally send students announcements about our course offers by e-mail.



The Centre Français-Néerlandais reserves the right to change these payment and cancellation policies at any time.